Cancellation, Transfer, and Refund Policies

ONLINE COURSES SALES POLICY
All sales for Online Courses (WFA 20-hour online, WFA 35-hour online & 50 or 90-hour Expedited Recertifications) are FINAL.

At Slipstream Wilderness First Aid, we understand that sometimes plans change. We want to make sure you’re informed about our cancellation and refund policies to provide you with the best possible experience. Please review the following information carefully and reach out with any questions you may have.

Standard Cancellation/Transfer Policy

Here’s how our standard policy works, based on the timing of your cancellation:

Cancellation Timeline

Refund Options

Transfer Options

30 days or more before the course

Full refund, less a $75.00 cancellation fee

Free program transfer (valid for 1 year)

7-29 days before the course

Full refund, less a $150.00 cancellation fee

Program transfer (valid for 1 year) with a $50.00 fee

0-6 days before the course

No refunds, no exceptions

Program transfer (valid for 1 year) with a $100.00 fee

COVID-19 Related Cancellations

If Slipstream cancels your course due to COVID-19 related impacts or restrictions, we offer the following options: 100% transfer, credit, or refund.

If you need to cancel due to direct impacts of COVID-19 (e.g., infection or high-risk exposure), between your tuition deadline date and prior to the course start date, you will receive a course transfer for future use.

Non-COVID-19 Related Cancellations

If you need to cancel your course for reasons unrelated to COVID-19, our standard cancellation and transfer policy will apply.

Contact us ASAP

Please contact Slipstream Headquarters at info@wildernessfirstaid.ca as soon as possible if you’re unable to attend a program you’ve registered for. We’re here to help, and reaching out to us promptly allows us to assist you better.

We value you

We value your trust in us, and these policies are designed to ensure fairness and flexibility for all our students. If you have any questions or need assistance, don’t hesitate to reach out. Your wilderness adventure is important to us, and we’re here to help you every step of the way.

We updated this page on October 11, 2023.